Important Notice: This article explains where campaign funds are held during the delivery period. For the complete fund release process, verification timeline, and release conditions, see How Fund Release Works After Your Campaign Succeeds.
What this article explains
This article explains where campaign funds are physically held during the content creation and delivery period, and how to track fund status in your dashboard.
When this applies
This applies to you if:
- Your campaign has successfully reached its funding goal.
- You are currently in the content creation or delivery phase.
- You want to understand where the funds are located during this period.
How it works
Understand where funds are held
After your campaign reaches its funding goal, funds are held in a secure escrow account managed by Airwallex, a third-party payment processor.
| Fund Portion | Location | Accessible? |
|---|---|---|
| 30% (after release) | Your connected payment account | Yes, after you withdraw |
| 70% (in escrow) | Airwallex escrow account | No, until release conditions met |
The 70% held in escrow is not accessible to you, the platform, or anyone else until the release conditions are met.
Track fund status in your dashboard
Your Creator Dashboard displays fund status in the My Earnings section:
| Field | What it shows |
|---|---|
| Raised | Total amount raised from backers (before platform fee) |
| Available | Amount currently available for withdrawal |
| Pending | Amount held in escrow, awaiting release conditions |
Monitor fund status at each stage
| Stage | Fund Status |
|---|---|
| Campaign funded | 30% available for withdrawal, 70% in escrow |
| After delivery verification passes | 30% + 60% available, 10% in escrow |
| After dispute window closes | 100% available (if no disputes) |
For the complete release schedule and verification process, see How Fund Release Works After Your Campaign Succeeds.
Important rules to know ⚠️
| Rule | Detail |
|---|---|
| Funds held by third-party processor | All escrowed funds are held by Airwallex, not by the platform directly. |
| No early withdrawal | You cannot access the 60% or 10% before their scheduled release, regardless of circumstances. |
| Escrow protects both parties | This system ensures creators deliver content and backers receive what they paid for. |
| Funds do not auto-transfer | Released funds become "Available" in your dashboard. You must manually withdraw to your bank account. |
For additional rules about verification, dispute windows, and release conditions, see How Fund Release Works After Your Campaign Succeeds.
If this doesn't apply
This article does not apply if:
- Your campaign did not reach its funding goal. All funds are returned to backers.
- Your campaign has already completed.
- You are a backer. See: How Your Pledge Is Protected.
Need more help?
If you have questions not covered in this article, contact Support through the Help Center. For complete terms, refer to the platform's Terms of Service.