Important Notice: This article describes common mistakes that may delay your fund release. Avoiding these mistakes does not guarantee on-time payout; verification results and dispute status also affect your release timeline.
What this article explains
This article lists common mistakes creators make during the delivery and verification process that may cause delays in receiving the 60% verification release. It provides guidance on how to avoid these issues.
When this applies
This applies to you if:
- Your campaign has successfully reached its funding goal.
- You are preparing to submit delivery proof or are in the verification phase.
- You want to avoid delays in receiving your 60% fund release.
How it works
Review the most common mistakes
The following mistakes frequently cause payout delays:
Mistake #1: Delaying delivery submission
| Issue | Impact |
|---|---|
| Submitting delivery proof significantly later than communicated | Late submissions may lead to backer disputes and lower verification rates. This delays your 60% release. |
How to avoid:
- stick to the timeline you communicated to your backers.
- Submit delivery proof as soon as content is ready and accessible.
- If you are delayed, post a progress update to inform backers.
Mistake #2: Incomplete backer access
| Issue | Impact |
|---|---|
| Not all backers have received access credentials | If sampled backers cannot access content, they will respond "No" to verification. This lowers your verification rate. |
How to avoid:
- Double-check your backer list before submitting.
- Ensure all email invitations were successfully sent.
- Test access using a sample backer email if possible.
Mistake #3: Submitting before content is live
| Issue | Impact |
|---|---|
| Content is in draft or unpublished state | Backers cannot verify receipt if they cannot access the content. Your submission may be rejected. |
How to avoid:
- Publish all content before submitting delivery proof.
- Test the access URL yourself before submitting.
- Screenshots must show live, published content.
Mistake #4: Incorrect or broken access URL
| Issue | Impact |
|---|---|
| The URL you submit does not work or leads to the wrong page | Backers report non-delivery, lowering your verification rate. |
How to avoid:
- Test your access URL in an incognito/private browser window.
- Ensure the URL does not require additional login steps beyond what backers have.
- Avoid using shortened URLs that may expire.
Mistake #5: Insufficient screenshots
| Issue | Impact |
|---|---|
| Submitting fewer than 3 screenshots or screenshots that do not meet requirements | Your submission may be rejected, requiring resubmission. |
How to avoid:
- Submit at least 3 screenshots.
- Include: (1) content is live, (2) backer access proof, (3) multiple content sections.
- Ensure screenshots are clear and readable.
Mistake #6: Content does not match campaign promise
| Issue | Impact |
|---|---|
| Delivered content is different from what was promised in campaign | Backers may respond "No" to verification or file disputes. This affects your verification rate and final 10% release. |
How to avoid:
- Review your campaign description before delivery.
- Deliver all promised content, including bonus items.
- If scope changed, communicate with backers via progress updates.
Mistake #7: Not monitoring verification progress
| Issue | Impact |
|---|---|
| Failing to check the Verification Dashboard during the 20-day verification period | You may miss early warning signs (🟡 At Risk status) and fail to send reminders to pending backers. |
How to avoid:
- Check your Verification Dashboard daily during the 20-day verification period.
- Send reminder emails to backers who have not responded.
- Contact support early if your status shows 🔴 Needs Attention.
Mistake #8: Ignoring backer communication
| Issue | Impact |
|---|---|
| Not responding to backers who report access issues | Backers may respond "No" to verification or file disputes. |
How to avoid:
- Monitor comments on your progress updates.
- Respond to access issues promptly.
- Re-send credentials to backers who report problems.
Summary table
| Mistake | Primary Impact | Prevention |
|---|---|---|
| Delaying delivery submission | Timeline delay | Submit when ready & inform backers |
| Incomplete backer access | Low verification rate | Verify all backers have credentials |
| Content not live | Submission rejected | Publish before submitting |
| Broken access URL | Failed verifications | Test URL in private browser |
| Insufficient screenshots | Submission rejected | Include 3+ qualifying screenshots |
| Content mismatch | Disputes filed | Match campaign promises |
| Not monitoring dashboard | Missed warning signs | Check dashboard daily (Verification Period) |
| Ignoring backer issues | Low verification/disputes | Respond to access issues promptly |
Important rules to know ⚠️
| Rule | Detail |
|---|---|
| Resubmission is allowed | If your submission is rejected, you can resubmit with corrected proof. This delays your timeline. |
| Manual review adds 7-9 days | If verification falls below 80%, manual review is triggered and takes 7-9 days. |
| Disputes delay final 10% | Even if you pass verification, disputes filed during the 30-day dispute window delay your final payout. |
| Communication helps | Keeping backers informed through progress updates reduces verification failures and disputes. |
If this doesn't apply
This article does not apply if:
- Your campaign did not reach its funding goal.
- You have already successfully received your 60% release.
- You are a backer. See: "How to Verify You Received the Content."
Need more help?
If you have questions not covered in this article, contact Support through the Help Center. For complete terms, refer to the platform's Terms of Service.